Returns Policy
Divina Sofia will accept returns of unworn clothing items with original tags and packaging if the return process is initiated within 7 days of receiving all items in your order. If it is a split package order, the date you receive the final package will be considered the delivery date.
Before returning the items, it is required to submit a return request email to our Returns Department: divinasofia.returns@gmail.com
All swimwear, bodysuits, jewelry, and beauty products are final sale.
Divina Sofia will cover any return shipping if the error was due to the item being defective or the wrong item/size. If this is the case, please make an extra note in your return request.
Please submit an email with your order number as the subject line. Include:
Once the email is received and processed, we will provide the return address where you can ship the items to. There will be an inspection of the items to ensure quality and then the return will be processed. Please allow 3-5 business days to complete this step.
Refunds are typically seen within 2-3 business days, but can fluctuate depending on the bank you are using.